Official Policy

Privacy Policy 35bd – Personal Data Protection for Malaysian Players

At 35bd, your privacy is more than a legal obligation — it is our commitment to every player. This document clearly explains how we collect, use, store and protect your personal information when you use our platform. We believe transparency is the foundation of trust.

Updated: 1 January 2026

35bd Privacy Commitment

  • Your data is never sold to third parties
  • 256-bit SSL encryption for all transactions
  • Rights of access, correction and deletion of data
  • Secure and time-limited data retention
  • Compliance with data protection laws
  • 24/7 privacy complaint support

Important Note: By registering and using the platform 35bd, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform. This policy applies to all users of the 35bd platform, including visitors, registered members and mobile app users.

1 Personal Information We Collect

35bd collects only the personal information strictly necessary for the purpose of providing safe, responsible, and high-quality online gaming services. We do not collect any information irrelevant to the operational needs of the platform.

The categories of information we collect are as follows:

Data Categories Example Information Requirements
Identity Verification Full name, date of birth, identification card number Mandatory – KYC & age verification
Contact Information Email address, phone number Mandatory – account communications
Financial Data Bank name, account number, transaction records Mandatory – deposit & withdrawal processing
Technical Data IP address, device type, web browser Automatic – security & fraud detection
Usage Data Game records, betting history, session duration Automatic – support & responsible gaming
Communication Data Live chat records, support emails Options – complaint resolution

2 How We Collect Your Information

35bd collects information through several different methods, depending on your interactions with our platform. The following are the primary data collection methods:

  • Account Registration: Information you provide during the registration process — name, email, phone number, and date of birth.
  • KYC Verification: Documents you submit to verify your identity, such as a copy of your ID card or passport.
  • Financial Transactions: Payment information shared during deposits or withdrawals via FPX, Touch 'n Go, GrabPay, or bank transfer.
  • Platform Usage: Activity data automatically generated while you play, browse or use any feature of the platform.
  • Support Communications: Information you share when contacting our support team via live chat.
  • Cookies & Tracking Technologies: Technical data automatically collected when you visit our website — including IP address, browser type and pages visited.
We do not purchase or obtain your personal data from any third-party sources without your prior knowledge and consent.

3 Purposes for Using Your Personal Data

Every piece of information we collect is used solely for legitimate and specific purposes. 35bd will not use your data for any other purpose without first obtaining your consent.

  • Account Management: Creating, verifying, and maintaining your account so you can log in and use the platform seamlessly.
  • Transaction Processing: Processing deposits and withdrawals quickly and accurately to your verified account.
  • Identity Verification (KYC): Verifying that you meet the minimum age requirement and comply with applicable legal compliance obligations.
  • Fraud Prevention: Detecting and preventing suspicious activity, money laundering, and platform abuse.
  • Customer Support: Providing effective assistance when you contact us with enquiries or complaints.
  • Responsible Gaming: Monitoring usage patterns to identify players who may need assistance or intervention related to excessive gambling.
  • Platform Improvement: Analysing aggregated usage data to improve platform features, performance, and user experience.
  • Marketing Communications: Sending relevant promotions, bonus offers, and updates — only to users who have given their consent.

4 Data Sharing & Disclosure

35bd does not sell, rent, or disclose your personal information to any third party for their own commercial purposes. However, there are limited situations where we need to share data to ensure the service operates correctly and remains legally compliant:

  • Payment Service Providers: Transaction information is shared with trusted payment processors such as banks, FPX, and digital wallet operators to complete your deposits and withdrawals.
  • Game Providers: Minimal technical data is shared with licensed game providers to ensure gaming sessions run smoothly and securely.
  • Authority: We will disclose information to government authorities or law enforcement agencies if required by law or a valid court order.
  • Technical Service Providers: Hosting, cybersecurity, and analytics companies that assist us in operating the platform — bound by strict confidentiality agreements.

All third parties working with us are required to comply with data protection standards equal to or higher than those we uphold ourselves. We conduct thorough due diligence before sharing any data with any partner.

Our guarantee: Your personal data has never been and will never be sold to any marketing company, data broker or third-party advertiser.

5 Security & Data Protection

Protecting your personal data is the highest technical and operational priority at 35bd. We continually invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, data breaches or misuse.

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols — the same technology used by Malaysia's leading banks.
  • Data-at-Rest Encryption: Sensitive information such as passwords and financial data is stored in encrypted form in our database. Passwords are never stored in plain text.
  • Two-Factor Authentication (2FA): Additional security features are available for all accounts — we encourage all players to activate them via account settings.
  • 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect suspicious activity and respond to threats promptly.
  • Internal Access Controls: Only staff with a legitimate job requirement are permitted to access players' personal data, and every access is logged and audited.
  • Regular Penetration Testing: Our platform undergoes regular security testing by independent third-party experts to identify and patch any vulnerabilities.

While we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you and the relevant authorities within the timeframe required by law.

6 Data Retention Period

35bd retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law.

  • Active Account Data: Retained for the duration your account is active and for an additional five years after account closure for record-keeping and compliance purposes.
  • Financial Transaction Records: Retained for seven years in accordance with applicable anti-money laundering (AML) legal requirements in Malaysia.
  • Communication Logs: Live chat and email records are retained for two years for dispute resolution and service quality assurance purposes.
  • Technical Data & System Logs: Access logs and technical data are retained for 90 days for security and incident investigation purposes.
  • Marketing Data: Retained until you withdraw consent or request removal from our marketing list.

Once the retention period expires, data will be securely deleted or permanently anonymized so it can no longer be linked to any individual.

7 Your Rights as a Data Owner

As a player 35bd registered in Malaysia, you have the following rights regarding your personal data. We fully respect and support the exercise of these rights:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

If any of your information is inaccurate or outdated, you have the right to request an immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request that we restrict the processing of your data under certain valid circumstances.

To exercise any of the above rights, contact the 35bd support team via live chat. We will process your request within 30 business days.

8 Cookies & Tracking Technologies

35bd uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform functions such as login sessions, security and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how you use the platform — pages visited, time spent — to help us improve the user experience.
  • Functional Cookies: Remembering your preferences such as language settings and betting denominations so you do not need to reset them every time you log in.
  • Analytics Cookies: We use first-party analytics tools to understand overall usage patterns. This data is processed in aggregate and cannot be used to identify any individual.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect your ability to fully use the features of the 35bd platform.

9 Child Data Protection

Platform 35bd is strictly for individuals aged 18 years and above only. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we determine that a person under the age of 18 has registered an account or provided personal information, we will immediately close the account, delete all associated data and, where necessary, report the matter to the relevant authorities.

Parents and guardians who believe their child may have registered or used our platform without authorization are requested to contact our support team immediately via live chat for prompt remedial action.

10 Privacy Policy Amendment

35bd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or ongoing improvement initiatives.

Any material amendments will be communicated to you via in-platform notifications or your registered email before the changes take effect. For minor updates, we will revise the "Last Updated" date at the top of this document.

Continued use of the platform 35bd after any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

For any enquiries, concerns, or requests regarding your data privacy, contact our team via 24/7 live chat within the 35bd platform.
Why 35bd Trusted with Your Data?

Six layers of protection safeguarding the privacy and personal data security of Malaysian players

Bank-Grade Encryption

All data transmitted through the 35bd platform is protected by 256-bit SSL encryption — the same security standard adopted by top banking institutions in Malaysia.

No Data Sales

Your personal information is never sold, rented, or shared for third-party advertising purposes. Your data belongs to you — we only use it to serve you.

Strict Access Controls

Only staff who require data access to perform their duties are permitted to view player information. All access is logged, monitored and audited on a regular basis.

24/7 Security Monitoring

Our automated monitoring system runs continuously to detect any unauthorised access attempts and respond to security threats in real time.

Legal Compliance

35bd operates in compliance with applicable data protection laws, ensuring all data collection and processing practices meet established legal standards.

Player Rights Respected

You have full control over your data — rights of access, correction, deletion and portability are all available and can be exercised through our support team.

Play with Confidence – Your Privacy is Protected at 35bd

Register now and enjoy a safe, fair online gaming experience that fully respects your privacy. Over 500,000 Malaysian players have trusted 35bd.

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