FAQ 35bd — All Answers Here

To complete KYC, you will need to upload clear, unblurred, and uncropped photos of your MyKad (front and back). Ensure that your name, IC number, and date of birth are clearly readable. The verification process is usually completed within 1 to 24 business hours. This document is required as a security measure and to ensure withdrawals are made only to the verified account holder.

No. Each user is only allowed one active account at 35bd. Registering multiple accounts using the same phone number, IC, or bank account will result in all associated accounts being automatically suspended. If you're having trouble accessing your existing account, please contact our customer support for account recovery assistance.

Log in to your account, go to "Account Settings" and select update personal information. Changing your phone number requires OTP verification to the existing number before the new number can be registered. For changes involving sensitive information, our support team may require additional identity verification to ensure your account security.

35bd accepts a variety of popular payment methods in Malaysia, including:

• FPX — direct transfer from all major Malaysia banks (Maybank, CIMB, Public Bank, RHB, Hong Leong and others)
• Touch 'n Go eWallet
• GrabPay & Boost
• DuitNow QR & DuitNow Transfer
• Manual bank transfer (IBG)

All methods above support instant deposits. No additional fees are charged by 35bd for any deposit method.

The minimum deposit limit is RM 10 for all payment methods. Maximum deposit limits depend on the chosen method — for FPX and bank transfers, the daily limit can reach RM 50,000. For e-wallets such as Touch 'n Go and GrabPay, the maximum limit follows your e-wallet balance limit. There is no specific limit imposed by 35bd for deposits via e-wallet as long as the e-wallet platform limit is not reached.

Deposits are typically processed within 1 to 5 minutes. If the amount has been deducted but has not appeared in your account balance after 15 minutes, please contact customer support via live chat with the following details: transaction date and time, deposit amount, bank name and transaction reference number (if available). Our team will investigate and resolve the issue promptly.

35bd does not charge any processing fees for deposits. However, some banks or e-wallet providers may apply a small service fee according to their own policies. The full amount you transfer (after any applicable bank charges) will be credited to your 35bd account balance.

Log in to your account, go to the "Wallet" or "Finance" section, then select "Withdrawal". Enter the amount you wish to withdraw, select your registered bank account and confirm the request. Your first withdrawal requires completed KYC verification. Once the request is approved, funds will be transferred to your registered bank account within 24 business hours.

The minimum withdrawal limit is RM 30. The maximum daily withdrawal limit is RM 30,000. For withdrawals exceeding the daily limit, you may submit consecutive requests on the following day or contact our support team for a special arrangement on larger amounts.

There are several reasons why a withdrawal may be rejected:

• KYC verification incomplete or documents insufficient
• Bonus rollover requirement has not been met
• Bank account details do not match the name registered on your 35bd account
• Insufficient account balance after active requirements are deducted
• Suspicious account activity is currently under security review

Check your email or in-account notifications for details on the reason for rejection, then contact support for assistance.

New 35bd members are eligible for a welcome bonus that is automatically credited after the first qualifying deposit. This bonus can be used to play Slots, Live Casino and Fish Shooting games. Each bonus is subject to rollover requirements stated in the promotion terms — please read the conditions carefully before accepting any bonus.

The rollover requirement means you must wager a specified amount before bonus funds can be withdrawn. For example, if the bonus is RM 50 with a 10x rollover, you need to place a total of RM 500 in bets using that bonus balance before it can be processed as a withdrawal. Each promotion has a different rollover multiplier — always check the relevant promotion terms.

Weekly cashback is calculated based on your total net losses within a set weekly period. The cashback percentage varies by membership tier and game type. Cashback is typically credited automatically at the start of each week with no manual claim required. Check the promotions page in your account to see the current cashback rate applicable to you.

If your connection drops during an active game, the 35bd system will automatically save the game state. When you log back in, the game will resume from the last saved point or the result will be settled based on the valid server record. For Live Casino games, if a round had already begun before the disconnection, the valid server result applies. Contact support with your game reference number if there is any discrepancy.

Some slot games at 35bd offer a demo mode that lets you play for free using virtual credits to get familiar with how the game works before placing real bets. Demo mode requires no deposit and can be accessed directly from the Game Lobby. However, wins in demo mode cannot be withdrawn — it is for practice and entertainment purposes only.

All your personal data and financial transactions are protected with 256-bit SSL encryption — the same security standard used by banking institutions. Your information will not be shared with third parties without your consent unless required by law. Our servers are monitored around the clock to detect and prevent any unauthorised access attempts.

Change your password immediately via account settings. Review your login history to identify any unrecognised devices or locations. Enable Two-Factor Authentication (2FA) if you haven't already. Contact 35bd customer support via live chat to report the incident and request a temporary account freeze if needed. Our security team will investigate and provide you with a full report.

Two-Factor Authentication (2FA) adds a second layer of security to your login process. After entering the correct password, you will receive an OTP code via SMS to your registered phone number. Access is only granted once that code is entered. To enable 2FA, log in to your account, go to "Security Settings" and turn on the Two-Factor Authentication toggle. We strongly recommend all members activate this feature.